A little goes a long way

A survey from tenant insurance provider Endsleigh reveals that 34% of landlords have given a welcome or farewell gift to a tenant and 30% of tenants have received an act of kindness.

The survey also found 54% of tenants received help with DIY and 29% a bottle of wine as a result. 72% of tenants said such acts positively changed their perception of their landlord.

A positive relationship seems to have an impact on the length of tenancy too with 70% of tenants who receive an act of kindness staying in their property for 24 months or more, compared to just 53% who didn’t receive an act of kindness.

The survey also investigated what the ideal relationship should be between the two parties. Half of the landlords surveyed said that a professional relationship with a tenant is preferable and 49% of tenants agreed. More than a third, 36%, of tenants, wanted a friendly relationship with their landlord compared with just 21% of landlords.

The PAL Code of Practice gives a clear outline of good and professional landlord and agent conduct. We advise that the easiest and most stress free lettings come when there’s a good working relationship between the landlord and the tenant.

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