Why use the PAL scheme

Using the PAL scheme to find your next rental home and renting an accredited property from an accredited landlord or agent offers many benefits:

  • Assistance in finding good quality accommodation
    Use the PAL website and look out for the PAL accreditation logo across the borough to find good quality, well managed accommodation.
  • Assurance that your home meets legal requirements
    A PAL approved property provides assurance that your home meets legal requirements, is safe and in good repair. Only properties that meet the required standards are accredited.
  • Confidence in your landlord/ management agent
    You can have confidence that your landlord or management agency is committed to the health, safety and welfare of their tenants having signed the PAL Code of Practice for landlords or the PAL Code of Practice for partners.
  • Clearly defined terms with no catches or hidden costs
    You can be confident in the terms and conditions of your tenancy, with clearly defined responsibilities, a tenants information pack, and no catches or hidden costs.
  • Minimise disputes
    The PAL scheme reduces the likelihood of misunderstandings and disputes through clarity of responsibility given by the scheme. When a problem arises the PAL accreditation scheme ensures a reliable means of having it resolved through your landlord or agent within reasonable time.
  • Independent complaints procedures
    PAL operates an independently managed channel for any complaints or concerns about your landlord or property.

When searching for a new home, look out for the PAL accredited landlord, property and agent logos on adverts and other communications.