Maintaining partner accreditation

Agents, add value to your landlords and tenants by accrediting your properties as a PAL partner

Your accreditation lasts three years during which you will be required to accredit at least 30% of your properties.

After three years, your accreditation will be renewed as long as you have accredited the minimum number of properties, you and your staff conform to the Code of Practice, remain fit and proper persons and are up-to-date with relevant legislation.

Agent responsibilities

As an accredited agent your responsibilities are to:

  • Ensure your properties meet all relevant legislation on an ongoing basis
    This is your principle obligation as an agent which applies whether you are a member of the PAL scheme or not.
  • Abide by the Code of Practice and PAL Rental Property Standards
    You will be required to abide by the Code of Practice and PAL Rental Property Standards for HMOs or single occupancy properties across all your properties.
  • Notify us of significant changes to circumstances, business or properties
    If your personal situation changes, your staff change and that affects the level of service you provide, or you make changes to any of the properties, you are required to notify PAL (and the relevant WHBC departments) of these changes.
  • Accredit your properties
    You are required to complete our training course and then accredit at least 10% of your properties each year. Find out more on accrediting properties.
  • Keep your online PAL details up to date
    You will need to keep your agent profile and property details up to date on our website. Failure to do so could result in your details being removed.

Non-compliance

We aim to work closely with all our PAL partners but it is important that to retain your partner status you work with us to maintain high standards. As a PAL accredited agent, you are signed up to our Code of Practice and Property Rental Standards and are committed to operating within your legal requirements.  If we are concerned that you are not complying with this, we will review your management practices again and, if necessary, inspect your properties, agreeing timescales for resolving any issues.  Failure to address any issues promptly and resolutely could result in your accreditation being revoked.

Find out more about PAL Maintaining partner accreditation.